THE RESULT OF THE LACK OF WRITTEN PROCEDURE

Informal organizations are products of the lack of written procedure. An informal system and process cannot be trusted, and this creates fear. There is poor training for the job and therefore even more painful cross training.

What you see is reactive knee-jerk decisions for running the business – also known as crisis management. More days than not are spent putting out fires because of the lack of monitoring systems. The training and improvement of the system and process or “the job” is lacking accountability which is easy to see because “you can’t improve until you define”.

HOW DO WE ADDRESS THE LACK OF PROCEDURE?

When we make the move from implied to written procedure we remove the fear which reinforces the change, process, and accomplishments. We hold accountable what we have agreed upon by managing, planning, scheduling and monitoring the systems.

Employees gain the skills to define processes, steps, and procedures which become a great tool for future training.  

SEE THE RESULTS

With daily reinforcement and written procedure employees become secure with holding accountable and encouraging participation. Management systems are defined. Systems and processes are within a controlled state – prime for improvement.

We now have an organization full of trainers by the job/system approach and easier cross training for employees, as well as new employee training. This translates into reduced cost of doing business and employees take more pride in their work.

Quality Note: A system and process cannot be improved until it is defined. Once the system and process has been defined it can be improved. “Just by defining the system or process, you improve it”.