THE RESULT OF THE LACK OF COMMUNICATION

With lack of communication, we see pent up frustration as employees are doing what they perceive is wanted. Employees are fearful and assume the worst as the rumor mill churns out one negative rumor after another. Fear shuts down the employees and one-way communication is the norm. There is now a complete frustration of communication between jobs, departments and divisions, as well as between management, employees and unions.

Because the process and system is so often not defined and written down, there is usually a miscommunication between the employees. We can get caught up doing things over and over. Without open and honest communication between all levels, education and training are not positively embraced. Therefore negative attitudes are condoned because we are not holding them accountable daily.

HOW DO WE ADDRESS THE LACK OF COMMUNICATON?

With open and honest communications we remove the fear of expression and/or action which shuts down employees, and they begin to open up. It is unacceptable when leadership encourages daily, negative attitudes. We attack these specific issues—nothing else. Not our particular department, decisions, or people.

When we recognize the importance of education and training, the organization and its employees becomes proactive instead of reactive. This translates throughout the business as creating a strong culture and long-term prosperity. If we want accountability it must be in writing.

SEE THE RESULTS

Over time trust is developed and there is more collaboration between departments. Communication becomes effective and supports diversity and respect of co-workers. Because there is a free flow of information the rumor mill is stopped and stress is reduced.

Your internal, as well as external customers and suppliers are all on the same firm foundation of “we know where we stand.” It is very important to everyone to communicate what we can and cannot do. Deadlines are now well calculated and communicated, and therefore obtainable.

Quality Note: Communication must be encouraged and modeled by leadership.

Communication that is to be held accountable must be in written form. Remember to  break the habit of the negative rap.